Refund policy

Return & Refund Policy

We believe that every customer deserves a seamless and confident shopping experience. If you need to return an order or request a refund, our policy ensures clarity and fairness throughout the process.

How to Request a Return

Return requests must be made within 30 days of receiving your order. To start, email order@cyvoris.com with your order number and a brief description of the reason for the return. Our team will provide step-by-step instructions to guide you.

Return Requirements

Items must be returned in their original condition, unused, and include all packaging materials. Returns that show signs of damage, use, or missing components may not be accepted.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–14 business days. Shipping fees and other non-refundable charges are excluded.

Exchanges

If you wish to exchange an item instead of receiving a refund, indicate this when contacting order@cyvoris.com. Exchanges are subject to availability and follow the same review process as returns.

Delayed or Missing Refunds

If your refund does not appear after the expected processing time, first check with your bank or payment provider. If unresolved, contact order@cyvoris.com, and we will assist promptly.

Customer Support

For all questions related to returns, exchanges, or refunds, our support team is available at order@cyvoris.com. We are committed to providing clear, fair, and timely assistance for every request.